RETURN OF YOUR PARCEL
Within the framework of right of retraction as provided for in article L. 121-1 of the Code of consumption, the Customer has a legal deadline of 14 clear days to exercise his right of retraction from the date of receipt of the goods without having to justify any reasons or to pay penalties. The modalities for exercising this right of retraction are mentioned in paragraph "Exchange and return conditions" below.
EXCHANGE AND RETURN CONDITIONS
Do you wish to return a product to us?
For any return you need to make a request to KOUKA customer service:
STEP 1: Log in to your online space
STEP 2: In your order history, click to generate a return online.
STEP 3 : After confirmation from the customer service, you can carry out the return of the items.
The Customer shall return the goods along with RETURN VOUCHER to the following address, within 14 days from the date when he exercises his right of retraction:
6 rue Jean Baptiste Semanaz
93310 Le pré saint gervais
All shipping costs are non-refundable
The return costs are the responsibility of the customer.
The items discounted or present in the Outlet category can be neither returned, nor exchanged.
If you wish to make an exchange, you have to return the article(s) in question and place a new order on our website.
The product(s) should be returned in perfect condition and in their original packaging, new, unworn and not washed (original packaging,...).
After receiving the parcel, the SJB company shall evaluate the condition of the returned goods. If the return is refused by the SJB company, the items will be returned to the Customer at the expense of the SJB company without requiring the Customer to any compensation or reimbursement right.
Return of defective or non-compliant item
In the event of a fault occurring at the moment of the order preparation, the return costs are the responsibility of the SJB company. A return label will be transmitted to the Customer so that he could return the items concerned with this unfortunate error, free of charge.
Return of a damaged parcel
In case of receipt of a parcel damaged during its transportation, the Customer is recommended to open the parcel in the presence of the deliverer to check the condition of the items. In the case of damage of the items, the Customer must refuse to accept the parcel. The last one shall be returned to SJB. The Customer will be then contacted again by the seller by email or by phone. If the Customer accepts a damaged parcel, it is imperative to make reservations with the deliverer: the identified damages and/or possibly missing items must be indicated on the tracking voucher with the Customer's signature. Without reservations, SJB will not be able to take into account any possible claims in the future.
REIMBURSEMENT OF RETURNS
After receiving of your return, we will proceed to the online reimbursement of the returned product(s). The maximum time-limit for reimbursement is 15 days after the receipt of the parcel on our premises.
The reimbursement method is the one used when executing the payment of your order. It will not be possible to change the method of payment for the reimbursement of the order.
We are available Monday to Friday from 9.30am to 6pm for all your requests by email at firstname.lastname@example.org